Terms of Service

Overview

Reachedly provides a credit-based research and workflow platform for brand qualification, contact discovery and validation, and creator discovery and performance intelligence (the "Service").

Credit usage model

Certain actions in the Service consume credits (for example enrichment, analysis, discovery, validation, and related processing). Credit costs may vary by feature and may change over time.

Partial credit refunds. In some cases, the Service may return a partial refund of up to 80% of credits for specific operations (for example, when a supported search yields no results or encounters an error), consistent with the refund policy described on the Pricing page.

Subscriptions & billing

• Subscriptions auto-renew unless canceled.
• Cancellation takes effect at the end of the current billing period.
• All payments are processed securely through industry-standard payment infrastructure.
• No refunds. All subscription fees and one-time credit purchases are non-refundable. Upon cancellation, you retain access to the Service until the end of your current billing period, but no refunds will be issued for partial periods or unused credits.

Acceptable use

You agree not to misuse the Service. This includes:

• Scraping, harvesting, or bulk extraction in a way that abuses the Service or violates third-party terms.
• Attempting to bypass rate limits, access controls, or anti-abuse systems.
• Sending unlawful, deceptive, or harmful outreach, including spam.
• Using the Service for illegal activities or to infringe on others' rights.

User responsibilities & compliance

• You are responsible for compliance with applicable laws and regulations (including CAN-SPAM, GDPR, and PECR where relevant).
• You are responsible for complying with the terms of any third-party platforms or integrations you use.
• You represent that you have the necessary rights and permissions to upload and process your lists, CSVs, seedlists, and other input data.

No guarantees & disclaimers

• The Service is provided on an "as is" and "as available" basis.
• We do not guarantee deliverability, results, revenue outcomes, or the accuracy/completeness of any data or scores.
• Scores, classifications, and automation outputs are decision-support only and should be reviewed by humans.

Intellectual property

• The Service (including the platform, software, and associated materials) is owned by Reachedly and protected by applicable IP laws.
• You retain ownership of your input data. You grant Reachedly a limited license to process your input data solely to provide and improve the Service.
• You may use generated hooks and outputs in your outreach workflows. We may use aggregated and/or anonymized learnings to improve the Service.

Limitation of liability

To the maximum extent permitted by law, Reachedly will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the Service.

Indemnity

You agree to indemnify and hold harmless Reachedly from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content, or your violation of these Terms.

Termination

We may suspend or terminate access to the Service if you violate these Terms or if we reasonably believe your use creates risk or harm to the Service, other users, or third parties.

Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date above and, when appropriate, provide additional notice.

Contact for legal notices

Legal notices and questions about these Terms can be sent to: support@reachedly.com